I Want To Change My Customer Service Partner

We’ve helped leading organisations switch customer contact providers, addressing concerns over disruption, upheaval and gaps in service, delivering a smooth transition to improved standards and cost savings.

I WANT TO CHANGE MY CUSTOMER SERVICE PARTNER

We’ve helped leading organisations switch customer contact providers, addressing concerns over disruption, upheaval and gaps in service, delivering a smooth transition to improved standards and cost savings.

Currently with a UK Provider?

We don’t pretend to offer the cheapest base level service, but we’re confident that we can’t be beaten on value, thanks to what we bring to the table. We don’t just provide a service – we’re consultants, experts and partners, able to add real value to your customer support operations.

We do this by matching the best people with the best technology and training. Our six-storey Liverpool HQ is home to over 750 dedicated operatives, equipped with access to the best IT and communications systems, to provide the highest possible standards of responsive, flexible service to your customers.

Wanting to Return to the UK?

For businesses hoping to bring their operations back the UK from overseas in order to improve customer satisfaction and service standards, we’ll demonstrate how such measures will also improve profitability.

Organisations that initially moved their customer support overseas for financial reasons have begun to explore returning to the UK in response to customer feedback relating to service improvements, but may be worried about the financial impact.

We’ll support and advise you in making the change a painless one, liaising with your current provider to integrate existing systems with our improved processes and cost saving initiatives.

Find out how we can help you.