I’ve Outsourced Before

Our expertise, versatility and attention-to-detail, coupled with the core services that ensure your customers enjoy the best possible support, make TCC much more than a contact centre.

The Contact Company – A New Approach

You may be familiar with outsourcing certain business processes for convenience or cost reasons, but have you considered a true partner that will add value via informed consultation, sound advice and guidance on strategy, efficiency, technology and sound financial applications.

Our expertise, versatility and attention-to-detail, coupled with the core services that ensure your customers enjoy the best possible support, make TCC much more than a contact centre.

Our business is secured largely via reputation and recommendation – we don’t work with just anyone, only organisations that we feel will understand and benefit from our way of doing things – saving money, improving efficiency and adding value.

Our ability to achieve client goals and surpass expectations has led many companies to make the switch to TCC – and not just from within the UK. In some cases our improvements and recommendations have inspired businesses to bring their customer support operations back to the UK from overseas.

I WANT TO CHANGE MY CUSTOMER SERVICE PARTNER

We’ve helped leading organisations switch customer contact providers, addressing concerns over disruption, upheaval and gaps in service, delivering a smooth transition to improved standards and cost savings.

We don’t pretend to offer the cheapest base level service, but we’re confident that we can’t be beaten on value, thanks to what we bring to the table. We don’t just provide a service – we’re consultants, experts and partners, able to add real value to your customer support operations.

Find out how we can help you.