I’m New To Outsourcing

Our services are fully scalable, leaving you free to run your business all year round without having to worry about hiring, firing or training customer service operatives.

The Contact Company – Tailored to Suit Your Needs

We understand how much time, energy, space and money it takes to provide a consistently high standard of customer support – it’s what we do every day. Because of this, we also know many businesses can’t afford to devote large amounts of their resources to achieving this – which is where TCC can help.

Taking on 20 temporary staff to deal with customer calls during your Christmas rush, then scaling down in the New Year, only to do it all again 12 months later is a nightmare that we can ease. We ensure our team members are fully trained in how to handle the needs of client customers in a personal and professional manner – whether you require two of us or 200.

Our services are fully scalable, leaving you free to run your business all year round without having to worry about hiring, firing or training customer service operatives.

This flexibility is especially beneficial for new startup businesses, where demands on your time are huge and financial outlay is huge. Just one or two of our operatives could handle your initial customer support requirements, via telephone, email and social media – with the options to grow your service team as your business develops.

I Want to Outsource My Customer Service

For organisations with in-house customer contact services, often the requirement varies largely due to seasonal demand, leading to problems with recruitment and staff retention.

We eliminate these concerns, by offering a fully flexible solution that can be scaled up or down in order to meet demand during busy periods, product launches or crisis handling – leaving you free to handle your day-to-day operations.

Find out how we can help you.

I NEED A CUSTOMER SERVICE PARTNER FOR MY NEW BUSINESS

For startups of any size, customer contact can be a time-consuming process, especially if you’re trying to take care of the many other things required to establish a new venture.

With your success depending on high-quality responsive customer contact, you need a partner that can handle your requirements and grow with your business as it develops, even if your start-point is just one agent.

Find out how we can help you.