What We Do

Here at The Contact Company we add value for clients, working as trusted partners, to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon and save businesses time and money.

We Understand

Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond, whether they’re new to outsourcing, looking to change providers, relocating their customer services or starting up a business.

We don’t have a ‘typical’ partner type – the organisations we work with range hugely in size, sector and seasonal requirements. We work with you to address your customer contact needs, suggest and implement change and provide your customers with the highest standards of service, every time.

As a British based, dedicated customer contact centre, we;

  • Provide ongoing support and guidance throughout the transition process for businesses outsourcing their customer contact operations for the first time.
  • Help organisations relocate offshore operations back to the UK with minimal upheaval and disruption.
  • Respond to seasonal commercial requirements, scaling agent numbers up or down to meet periodic demands with no detriment to service quality.

I’m New To Outsourcing

We understand how much time, energy, space and money it takes to provide a consistently high standard of customer support – it’s what we do every day. Because of this, we also know many businesses can’t afford to devote large amounts of their resources to achieving this – which is where TCC can help.

Find out how we can help you.

I’ve Outsourced Before

You may be familiar with outsourcing certain business processes for convenience or cost reasons, but have you considered a true partner that will add value via informed consultation, sound advice and guidance on strategy, efficiency, technology and sound financial applications.

Find out how we can help you.

How can we help

I Want to Change My Customer Service Partner

We’ve helped leading organisations switch customer contact providers, addressing concerns over disruption, upheaval and gaps in service, delivering a smooth transition to improved standards and cost savings.

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I Want to Outsource My Customer Service

For organisations with in-house customer contact services, often the requirement varies largely due to seasonal demand, leading to problems with recruitment and staff retention. We eliminate these concerns by offering a fully flexible solution.

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I Need a Customer Service Partner for My New Business

With your success depending on high-quality responsive customer contact, you need a partner that can handle your requirements and grow with your business as it develops, even if your start-point is just one agent.

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What We Promise

From our CEO Asif Hamid to our hardworking agents, everyone at The Contact Company is committed to maximising the profitability, customer retention and brand reputation of our clients.

We achieve this by applying our unique skillset.

Experience

Our senior management team has in excess of 100 years of customer services experience, gained across a diverse range of industry sectors. We share knowledge and refine our processes, to recognise and remedy potential problems before they occur.

Infrastructure

How do we continue to be the best at what we do? By always aiming to offer our customers more. We invest in our operations at every level, to ensure we don’t just have the best people for the job, but the best facilities too. Our purpose-built, flagship HQ premises on the Wirral is equipped with the latest industry-leading ICT technology, underlining our status as one of Europe’s most advanced customer management businesses.

Capability

Our clients believe us to be the best at what we do, because each receives a uniquely tailored service to suit their particular requirements perfectly. We capitalise on our strengths, matching knowledgeable, dedicated team members with advanced technology to provide a flexible and responsive service that many leading UK and international businesses rely on and trust. Read our case studies.

Our impartiality means we’re uniquely placed to offer fresh insight and recommendation for your services. We engage with your customers every day, absorbing feedback, noting requests and identifying opportunities for improvement. By not being you, we study the bigger picture to build a better partnership with you, delivering more for your customers.

Find out how we can help you.

Testimonial

We wanted a UK contact centre provider that’s both a strategic partner and works as an extension of our team. The Contact Company demonstrated exactly this.

Adam Stewart - Play.com - Marketing Director