Penguin Fashion

For such a high-quality brand, we knew it was critical to our ability to deliver on our promises whilst ensuring the support that Penguin customers received was of a standard that mirrored the quality of their products.

Leading fashion brand, Original Penguin, recently launched a comprehensive e-commerce facility, allowing customer to browse and purchase from their range online. This increased sales capability means many more potential orders and a requirement for higher levels of customer service support.

For such a high-quality brand, we knew it was critical to our ability to deliver on our promises was ensuring the support that Penguin customers received was of a standard that mirrored the quality of their products.

‘At TCC, we understand that the key to dealing with customers is providing them with a level of service that meets and even exceeds the standards they associate with their favourite brands, like Penguin.’Catherine Miles, TCC Head of Project Management.

Testimonial

Penguin Fashion selected us to provide a total service, providing support with all aspects of their customer service, from simple product enquiries to more detailed queries relating to individual online accounts and orders placed.

Catherine Miles, TCC Head of Project Management.