Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond, whether they’re new to outsourcing, looking to change providers, relocating their customer services or starting up a business.
Thanks to our unique improvement processes, the size of the team required to manage Rakuten Play.com’s customers during the busy Christmas period is now 20 percent smaller than when their service operation was overseas.Read More
Several years ago, when The Health Lottery was more concept than realisation, our CEO Asif spearheaded TCC’s undertaking of handling all customer support, from pre-launch strategy to all customer communication.Read More
For such a high-quality brand, we knew it was critical to our ability to deliver on our promises whilst ensuring the support that Penguin customers received was of a standard that mirrored the quality of their products.Read More
During 2011, we were asked to provide support for the high-street fashion retailer River Island, during a significant seasonal increase in customer service activity – due in part to their delivery issues with customer orders.Read More