The Contact Company is more than a call centre, more than a customer service provider and more than an external consultant. We work as trusted partners, dedicated to providing your customers with the best possible service.
The Contact Company was established during the spring of 2006 by our CEO Asif Hamid, with the objective of providing the best possible bespoke customer service for clients, regardless of their size, budget or business sector.
Beginning with just one client and operating out of small rented premises, Asif’s vision proved profitable, with year-on-year growth exceeding even his expectations – despite no spend on advertising or outbound sales.
Today, TCC’s customer management operations incorporate responsive, scaleable services for several leading organisations representing sectors as diverse as fashion, retail, charity, TV channels, government agencies and e-commerce, all secured via word-of-mouth and personal recommendation or referral.
Our wholly-owned premises in Birkenhead, comprises six storeys offering 30,000 sq ft of commercial space, currently occupied by around 750 dedicated customer contact management operatives.
We provide the highest quality candidates with access to comprehensive training and leading edge technology in order to deliver an unrivalled level of service in our industry, meaning your customers benefit from the best.
Find out more about what we do.
The Contact Company’s unique approach is all about adding value and easing client concerns by providing a full, tailored service that takes care of any obstacles, proactively identifying and addressing potential problems.
As well as working tirelessly to retain and reward our valuable staff, in order to maintain a consistently high standard of service and reduce spend on recruitment, we also invest in the best technology and processes, including:
We continually strive to develop and improve our products and processes, so these improvements can translate to time and cost savings for our clients.
Find out more by speaking to a member of our helpful team.
Our people are our biggest USP – systems, processes and products change over time and can be learnt, but the attitude that we expect from our staff is the same, from our newest operatives to our longest serving senior management.
Many of our key personnel boast extensive business experience gained across a variety of industry sectors, which gives us an advantage in providing a comprehensive service, which goes way beyond a traditional contact centre offering.
We believe that to become the best, we need to employ the best. That’s why our recruitment and training process is tailored to recognise, develop, retain and reward talent, even if we identify this in individuals with less ‘pure’ experience of customer contact than others.
An understanding of good service and a desire to provide it, flexibility and keenness to improve our offerings is most important and we make sure these are inherent within our culture and for everyone that works here.