Our Family

Our Family

The Contact Company is more than a call centre, more than a customer service provider and more than an external consultant. We work as trusted partners, dedicated to providing your customers with the best possible service.

Key Contacts

Asif Hamid

C.E.O.

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Tony Tinker

Tony Tinker

C.F.O.

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Alex Karolemeas

Alex Karolemeas

IT Director

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Catherine Miles

Catherine Miles

Head of Project Management

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Waz Hamid

IT Manager

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Tahir Hamid

Queensgate Building Manager

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Chris Marshall

Chris Marshall

Finance Manager

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Jane Snow

Jane White

Account Manager

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Karen Russel

Karen Russell

Training & Quality Manager

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Dave Rodaway

Dave Rodaway

Resource Planning Manager

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Our Story

The Contact Company was established during the spring of 2006 by our CEO Asif Hamid, with the objective of providing the best possible bespoke customer service for clients, regardless of their size, budget or business sector.

Beginning with just one client and operating out of small rented premises, Asif’s vision proved profitable, with year-on-year growth exceeding even his expectations – despite no spend on advertising or outbound sales.

Today, TCC’s customer management operations incorporate responsive, scaleable services for several leading organisations representing sectors as diverse as fashion, retail, charity, TV channels, government agencies and e-commerce, all secured via word-of-mouth and personal recommendation or referral.

Our wholly-owned premises in Birkenhead, comprises six storeys offering 30,000 sq ft of commercial space, currently occupied by around 750 dedicated customer contact management operatives.

We provide the highest quality candidates with access to comprehensive training and leading edge technology in order to deliver an unrivalled level of service in our industry, meaning your customers benefit from the best.

Find out more about what we do.

Our Capability

The Contact Company’s unique approach is all about adding value and easing client concerns by providing a full, tailored service that takes care of any obstacles, proactively identifying and addressing potential problems.

As well as working tirelessly to retain and reward our valuable staff, in order to maintain a consistently high standard of service and reduce spend on recruitment, we also invest in the best technology and processes, including:

  • Our own CRM system; which can be adapted to suit your needs or integrate with your existing system, if required.
  • Multi-channel response functions – telephones, SMS, email, IM and social media – available with total flexibility to suit.
  • Latest ICT equipment and communications technology to ensure clearest and quickest responses, for the most satisfactory outcomes to customer enquiries.

We continually strive to develop and improve our products and processes, so these improvements can translate to time and cost savings for our clients.

Find out more by speaking to a member of our helpful team.

Our People

Our people are our biggest USP – systems, processes and products change over time and can be learnt, but the attitude that we expect from our staff is the same, from our newest operatives to our longest serving senior management.

Many of our key personnel boast extensive business experience gained across a variety of industry sectors, which gives us an advantage in providing a comprehensive service, which goes way beyond a traditional contact centre offering.

We believe that to become the best, we need to employ the best. That’s why our recruitment and training process is tailored to recognise, develop, retain and reward talent, even if we identify this in individuals with less ‘pure’ experience of customer contact than others.

An understanding of good service and a desire to provide it, flexibility and keenness to improve our offerings is most important and we make sure these are inherent within our culture and for everyone that works here.

JOIN THE TEAM

Meet The Family


Meet the dedicated, hard working faces behind the phone.


Meet the Family