Employee of the Month, February 2017- Jacinta Rainford




Employee of the Month, February 2017- Jacinta Rainford

Congratulations to The Contact Company’s Employee of the Month for February, Jacinta Rainford.

Jacinta is a Customer Service Advisor on a busy night shift campaign and has been with TCC for nearly 10 years; having started in 2007!

Jacinta is extremely flexible with her working hours and is always willing to step in and help out. As an experienced and skilled Advisor, Jacinta has been undertaking Team Leader support duties; completing Quality Assessments and administrative duties, to enable her to begin progressing towards becoming a Team Leader. Jacinta has helped support a number of new starters and is always on-hand to help her colleagues out.

Throughout all of the extra work and shifts that Jacinta volunteers for, the quality of her work never drops. The service she provides her customers with is consistently the very best.

Jacinta’s Team Leader: “Jacinta is a continuously happy, friendly face on the floor and will help anyone in need, at any time. She is an all-round outstanding employee-no task is ever too big. Her positive outlook has helped to bring a happy, upbeat and enjoyable atmosphere to the team. Jacinta is an inspiration and an asset to the company.”

We had a little chat with Jacinta to find out what she enjoys getting up to in her spare time and where she thinks she’d be if she wasn’t at TCC…

  1. What do you enjoy doing in your spare time?
    Spending it with my family: the children, Husband and the dogs! 
  2. What do you think you’d be doing if you weren’t working at TCC?
    I have been here for 10 years and there’s nothing else I would want to be doing- I love my job.
  3.  What do you find most challenging about your job?
    You never know what will happen from one night to the next!
  4. What is your greatest achievement?
    Working towards becoming a TL.
  5. Where would you like to be in a year’s time?
    Where I am now, but with more skills!
  6. If you were a biscuit, what would you be and why?
    Malted milk – because it melts in your mouth and it doesn’t crumble…
  7. What’s the best thing about your job?
    The challenges I face between different aspects of the role.


Thank you, Jacinta, for being such a fantastic member of the TCC family!