Employee of the Month, April 2017- Beckie Smith




Employee of the Month, April 2017- Beckie Smith

Congratulations to The Contact Company’s Employee of the Month for April, Beckie Smith!

Beckie is a Team Leader on a busy retail campaign, having first joined TCC as a Customer Service Advisor. During the past two months, she has gone above and beyond to support the needs of The Contact Company, and their clients, by assisting the Recruitment and Vetting department in a major project.

As part of this project, Beckie supported in various vetting and recruitment processes; liaising with the client and prospective employees, with utmost professionalism at all times. Beckie created, updated and maintained spreadsheets to house all of the data that the project required, providing reports and information on a daily basis, as well as assisting with the interviewing and vetting of candidates for the project.

This temporary role has given Beckie the confidence and experience to apply for a different job within TCC, working on a campaign where these particular skills will be extremely valuable.

Recruitment Manager, Graham Kelly: “The workload has been huge at times, but Beckie has remained calm, professional and upbeat. Beckie can be relied upon to get the job done, instilling this same ethos across the team, and is always extremely patient and nurturing with her team members and colleagues. It’s been a real pleasure working with Beckie- she’s an asset to the company.”

We had a chat with Beckie to find out what she gets up to in her spare time and- most importantly- which is the chocolate bar of champions…


1.What brought you to TCC?

After moving back home from university, I needed a job! I had never worked in a contact centre before and I thought that a role in customer service would be a great way to exercise my people skills. TCC was a great place to utilise the skills I gained at university.


2. What do you most enjoy about your job?

I enjoy the people mostly- it’s great to come to work and be greeted with a smile no matter where you are. Everyone’s always happy to see you and makes the effort to say hello when they can!


3. If you were invisible for the day, what would you do and why?

I would probably try and confuse people- moving their things when they weren’t looking… Or, even better, drive around fast food drive-thrus creeping people out when I pull up to the window and there’s no one there…


4. What’s your biggest achievement?

My biggest achievement is gaining my degree, which has a really long title…well, I think so anyway: BSc (Hons.) in Design and Technology with Education and Qualified Teacher Status (QTS)… I was always told in school that I wouldn’t get into university, never mind finish it!


5. What’s your goal for the next 12 months?

Over the next 12 months, I plan on progressing towards an Operations Manager role, as well as getting involved in the mentoring programme; helping young people in schools.


6. What do you enjoy doing in your spare time?

I’m a very lazy person, if I’m honest, and don’t have many hobbies outside of work! Most of the time I’ll just go out to see friends, or watch movies at home.


7. What do you find most challenging about your job?

I find it challenging to work on my own development as much as I’d like during work hours, due to committing my time to Agents and their improvements or development. The agents are more important at this stage with the majority being new, but once they’re settled in I can begin to work on myself some more.


8. Finally, the most important question: what’s your favourite chocolate bar?

Most definitely a Crunchie– it’s the ideal combination of chocolate and crunch!



Thank you for being such a fantastic part of the TCC family, Beckie.