This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.
Live Chat is fast becoming the most popular customer contact method, with recent surveys suggesting that 73% of consumers prefer chat, compared to just 44% preferring calls and 61% favouring emails (2000 consumers, eDigital). With that being said, it’s important to ensure that your customer service team are at the top of their game when […]
Being a good listener allows you to see the world through the eyes of others and to understand their feelings. This is especially important in the world of customer service; you need to empathise with the customer and fully understand their interests/customer service needs, in order to do the very best you can… Simply […]
Customer service can make or break a brand. In this very public and social-orientated age, relationship marketing should be top of your agenda. Happy customers are ambassadors for your brand and customer service is a high-priority for customer satisfaction. Outsourcing can be a great way of making sure that you get this right, from the […]
With Halloween fast-approaching, our thoughts turned to scary scenarios and potential nightmares within the workplace… Near the top of our list was employee retention and well-being. Every business wants to hire the best staff- and keep them! The best way to do this, is to keep your employees happy; respect them, value them and listen to them. […]
Meet the Campaign Mail Admin Team- Post, Direct Debits, Informative Outbound calls/updates, Order processing… all by mail! 2nd Floor, at the back of the room; all blinds shut (but one), hidden behind a coded door. It’s not as quiet as it seems… It’s another day in the Mail Admin Office! 8:45am– “Two large, caramel […]