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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.



4 Key Tips for Social Media as a Customer Service Medium

  Create a Separation between Marketing and Help It’s always best to create separate accounts for marketing and customer service/“help”. Every business in the world will receive complaints or experience issues at some point. It’s the nature of the beast (as they say) and it’s extremely hard to prevent this from happening altogether! What you […]



A Day in the Life of… I.T!

A Day in the Life of John Cockroft- I.T. Systems Administrator      Monday 27th June 2016   07:50 – Start the day with a pit stop at a well-known coffee shop for a caramel latte…   08:00 – 08:05 – Visual server room checks (daily). Results are added to our Log for compliance.   […]



What Game of Thrones can teach us about Employee Engagement

Statistics show that after approximately two years, employees may begin to feel alienated or disengaged in their job role. Every business wants to seek out- and keep- the best talent. So, the big question is: how can you prevent it from getting to this stage in the first place? Well, we’ve got a few tips […]



What is ‘Great Customer Service’?

 This week, we came across an internet definition for Customer Service:   “The assistance and advice provided by a company to those people who buy or use its products or services.”   As far as general information goes this does the job. For the Customer Service world, though, we feel that this definition is a […]



5 Things Star Wars can Teach us about Training

Benjamin Franklin once said: “Tell me and I forget, teach me and I remember, involve me and I learn”. This is extremely good advice. Yoda, however… Well, we think we may already know, but we’ll take that as a challenge! It wasn’t an excuse to have a Star Wars marathon…honestly…     1. Know your training […]