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Benjamin Franklin once said: “Tell me and I forget, teach me and I remember, involve me and I learn”. This is extremely good advice. Yoda, however… Well, we think we may already know, but we’ll take that as a challenge! It wasn’t an excuse to have a Star Wars marathon…honestly… 1. Know your training […]
Personalisation is becoming a key issue in the world of customer contact – the idea that we need to speak with our customers as we would in the ‘real world’ rather than provide a generic, scripted response. If you think about it, in a face-to-face environment, people adapt the way they talk to reflect the […]
As the sunny days and summer holidays stretch out in front of us, shall we be the first to blink and mention Christmas? While your average high street shopper would recoil in horror at the mention of the festive season in July, we know that for retailers and delivery specialists, Christmas starts here. Capacity Risk […]
Samba, sunshine and soccer… All topics on the tips of a lot of tongues at the moment thanks to the start of the Fifa World Cup in Brazil. However, another topic which hasn’t quite made it on to BBC World News (yet?) is one of the main issues currently plaguing the minds of retail’s top […]
So in part one of this blog, we talked about the first four things that the World Cup can teach us about capacity planning. Here, in part two – and after an excellent weekend of football (or not for England) – we look at the final three… 5. Changing Environment Heat exhaustion. It’s one of the […]