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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Nov

18th

6 Ways to Improve your Customers’ Live Chat Experience

Live Chat is fast becoming the most popular customer contact method, with recent surveys suggesting that 73% of consumers prefer chat, compared to just 44% preferring calls and 61% favouring emails (2000 consumers, eDigital).  With that being said, it’s important to ensure that your customer service team are at the top of their game when […]

Nov

11th

How to be a Good Listener

Being a good listener allows you to see the world through the eyes of others and to understand their feelings. This is especially important in the world of customer service; you need to empathise with the customer and fully understand their interests/customer service needs, in order to do the very best you can…   Simply […]

Nov

4th

6 Reasons you Should Consider Outsourcing your Customer Service

Customer service can make or break a brand. In this very public and social-orientated age, relationship marketing should be top of your agenda. Happy customers are ambassadors for your brand and customer service is a high-priority for customer satisfaction. Outsourcing can be a great way of making sure that you get this right, from the […]

Oct

28th

How to Retain Employees and Avoid an Attrition Nightmare

With Halloween fast-approaching, our thoughts turned to scary scenarios and potential nightmares within the workplace… Near the top of our list was employee retention and well-being. Every business wants to hire the best staff- and keep them! The best way to do this, is to keep your employees happy; respect them, value them and listen to them. […]

Oct

14th

A Day in the Life Of… The Campaign Mail Admin. Team!

Meet the Campaign Mail Admin Team- Post, Direct Debits, Informative Outbound calls/updates, Order processing… all by mail! 2nd Floor, at the back of the room; all blinds shut (but one), hidden behind a coded door. It’s not as quiet as it seems… It’s another day in the Mail Admin Office!   8:45am– “Two large, caramel […]

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