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Whether you’re an employee looking to get the most out of your working environment, or an employer looking for ways to help your staff feel content and engaged, here are a few of our top tips for workplace well-being: Connect There is strong evidence to support the idea that feeling close to, and […]
It’s frequently said: employees don’t work for companies, they work for people. So, as a manager, how can you ensure that you’re doing the best job you can; supporting, encouraging and retaining those valued team members? 1. Be Straightforward Don’t withhold bad news, or attempt to spin it in a more positive light. Being […]
The role of the Customer Service Advisor has changed throughout the past few years. Long gone are the days where an Advisor would answer calls only to help place orders, or to direct customers towards other customer service methods, with scripted responses. Now, Customer Service Advisors are expected to perform a number of different duties, […]
Live Chat is fast becoming the most popular customer contact method, with recent surveys suggesting that 73% of consumers prefer chat, compared to just 44% preferring calls and 61% favouring emails (2000 consumers, eDigital). With that being said, it’s important to ensure that your customer service team are at the top of their game when […]
Being a good listener allows you to see the world through the eyes of others and to understand their feelings. This is especially important in the world of customer service; you need to empathise with the customer and fully understand their interests/customer service needs, in order to do the very best you can… Simply […]