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Loyal customers are the back-bone of every business. Sure, bringing in new customers is important, but by retaining customers you can expect a lot…. With a 5% increase in customer retention, comes a potential increase in profitability of up to 75% (Bain & Co.). So, how do you prevent your customers from breaking up with […]
The Contact Company Learning & Development Trainer, Phil Churchill, tells us what he gets up to on an average day… 08:00– Arrive at work. After all, apparently 80% of success is showing up! (Woody Allen). 8:30– Check through my emails and take a look at my calendar to make sure everything is where it […]
Customer service requirements are unique to every business. For some companies, the goal may simply be to provide enough Customer Service Advisors to meet the high-demand and frequency of customer interactions- and if that’s what your business requires, then that’s OK! But, in an age of social media, there are also a number of reasons […]
Ever wondered what The Contact Company’s Customer Service Advisors get up to on a daily basis? … 08:00– Wake up and roll out of bed. Today’s shift is 10:00-19:00, so I’ve got plenty of time to get ready. 09:10– Leave the house to catch the bus. I catch-up with friends in the group chat […]
A great customer experience is the key to great customer service. There are a few, simple things you can do to immediately improve the level of satisfaction your customer experiences. So, what do your customers really want? To be Listened to One of the most important roles of the Customer Service Team is to […]