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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Dec

23rd

What Classic Christmas Films Taught us about Customer Service

We’ve made our list, we’ve checked it twice. Did we use this as an excuse to watch Christmas films all day? …Yep! Let’s take a look at a few of the Customer Service tips we picked up from the best festive favourites in our selection box…   1. Seasons Greetings The way you greet your customer is […]

Dec

16th

How to Survive the Office Christmas Party Pandemic

It’s that time of the year again… Christmas Party season! We all want to keep our dignity (and our job) during this season and, yet, each year many office-workers fall victim to various office Christmas party afflictions. Want to know how to survive? We’ve got you covered…   The “One-too-many Mulled Wines” The Symptoms: Severe […]

Dec

9th

Top Tips for Workplace Well-being

Whether you’re an employee looking to get the most out of your working environment, or an employer looking for ways to help your staff feel content and engaged, here are a few of our top tips for workplace well-being:   Connect   There is strong evidence to support the idea that feeling close to, and […]

Dec

2nd

7 Steps to becoming a Successful Manager

It’s frequently said: employees don’t work for companies, they work for people. So, as a manager, how can you ensure that you’re doing the best job you can; supporting, encouraging and retaining those valued team members?   1. Be Straightforward Don’t withhold bad news, or attempt to spin it in a more positive light. Being […]

Nov

25th

Role Profile: Customer Service Advisor

The role of the Customer Service Advisor has changed throughout the past few years. Long gone are the days where an Advisor would answer calls only to help place orders, or to direct customers towards other customer service methods, with scripted responses. Now, Customer Service Advisors are expected to perform a number of different duties, […]