Welcome to our blog

This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

May

9th

A Day in the Life of… A Learning & Development Trainer

The Contact Company Learning & Development Trainer, Phil Churchill, tells us what he gets up to on an average day…   08:00– Arrive at work. After all, apparently 80% of success is showing up! (Woody Allen). 8:30– Check through my emails and take a look at my calendar to make sure everything is where it […]

May

4th

Top-Notch Customer Service: How does it help your business?

Customer service requirements are unique to every business. For some companies, the goal may simply be to provide enough Customer Service Advisors to meet the high-demand and frequency of customer interactions- and if that’s what your business requires, then that’s OK! But, in an age of social media, there are also a number of reasons […]

Apr

27th

A Day in the Life of… A Customer Service Advisor

Ever wondered what The Contact Company’s Customer Service Advisors get up to on a daily basis? …   08:00– Wake up and roll out of bed! Today’s shift is 10:00-19:00, so I’ve got plenty of time to get ready. 09:10– Leave the house to catch the bus. I catch-up with friends in the group chat […]

Apr

20th

Customer Service: What Your Customers Really Want

A great customer experience is the key to great customer service. There are a few, simple things you can do to immediately improve the level of satisfaction your customer experiences. So, what do your customers really want?   To be Listened to One of the most important roles of the Customer Service Team is to […]

Apr

11th

How to Manage Customer Interactions During an Outage

Do you have a plan for managing customer interactions during an outage? Despite all of your planning, various investments in facilities/technologies, expert employees and best efforts, sometimes you just can’t help things going wrong… Weather/natural situations can rarely be prevented. And sometimes neither can the actions of third-party partners, support- or just general human error! [&hellip