Welcome to our blog

This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Nov

7th

Measuring Customer Satisfaction: A Guide to NPS

We’ve said it before and we’ll say it again: these days the customer experience is a key driver for consumers when it comes to selecting brands to invest in- it’s not just about the pennies anymore. In fact, when surveyed, 55% of customers admitted they’d be prepared to pay more for a better customer experience […]

Oct

24th

Customer Service: 6 Things you May be Doing Wrong

The world of customer service is constantly moving and evolving, but there are standards and pillars of success that remain the same. Here are the 6 things you may be doing wrong. Are you guilty of any of these customer service blunders? If so, don’t panic, we’ll have you sorted in no time…   Hiring […]

Oct

10th

How to Hire the Right Customer Service Employees

Your customers are important. In a world of social media and review sites, customer service and experience is a huge deciding factor for consumers choosing brands to trust. So, what are the things you need to ask to be sure you’re hiring the right people to look after your customers? …   1. Why? The […]

Sep

28th

The 5 Social Media Customer Service Tips you Need to Know

In this ever-connected and vocal world, social media customer service is no longer a nice-to-have, it’s a necessity. Your competition have a social media presence, and why? Simply because that’s where their customers are; leaving reviews, opinions, praise, complaints etc. It’s standard to have a customer service presence on social media, but what sets your […]

Sep

14th

How to Talk to Frustrated Customers

Frustrated customers are frustrated for a reason, and it’s your job to help turn their negative experience in to a positive one.   As we move in to further economic uncertainty, we all feel the pinch. At times like these, customer service can make or break your brand: consumers want security and an open, honest […]