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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Feb

7th

Customer Feedback: Why it’s Important and How to Ask for it

You know what they always say: “the customer knows best”! So, why is customer feedback so important and what’s the best way to get it? Feedback from customers offers a number of valuable insights- all key to the improvement and growth of your brand:   It Allows you to Make Improvements It’s always wise to […]

Feb

3rd

Multi-Channel Customer Service: Explained

Multi-Channel Customer Service. It’s a phrase you hear all the time, but what does it actually mean?   When a brand’s customer service team utilise a number of contact mediums, it’s known as multi-channel customer service/support. Multi-channel support offers a more personalised service; so that the needs of each, individual customer are catered for. The aim […]

Jan

27th

10 Things Successful Employees Do

 What is it that sets successful employees apart from the rest? How did they manage to bag their dream job? Well, we’ll let you in on a few of their most simple tricks…   They Turn-up on Time Showing-up on time is a key trait of a responsible employee. If you progress, there may be […]

Jan

20th

A Day in the Life of… HR

Human Resources Adviser, Sam Bramhall, talks us through a day in the HR department…   6.00 – Thursday morning- gym is the first stop. 7.45 – Hit the showers, have some breakfast, get to work… 8.15 – Starting the day at Kingsgate today. Our job is to ensure that the employer/employee relationship is working well. […]

Jan

6th

7 Customer Service Resolutions for 2017

Ahh, the New Year! A time for fresh starts and good habits. So, we’ve made a list of our top customer service tips for your Customer Service Team to adopt (or reaffirm) throughout 2017. Either that, or we’ll do it for you… but we would say that, wouldn’t we…   Know Your Stuff and Be […]