This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.
Samba, sunshine and soccer… All topics on the tips of a lot of tongues at the moment thanks to the start of the Fifa World Cup in Brazil. However, another topic which hasn’t quite made it on to BBC World News (yet?) is one of the main issues currently plaguing the minds of retail’s top […]
So in part one of this blog, we talked about the first four things that the World Cup can teach us about capacity planning. Here, in part two – and after an excellent weekend of football (or not for England) – we look at the final three… 5. Changing Environment Heat exhaustion. It’s one of the […]
‘Reshoring’ has become quite a buzzword since Prime Minister David Cameron used it during a gathering of political and economic leaders in Switzerland earlier this year. The PM suggested the climate was right for the UK to become the ‘Reshore Nation’, meaning we would be pulling jobs and economic activity ‘back home’. So why are […]
More than half of UK consumers switched brands because of poor digital customer service, according to a recent study by Accenture’s Global Consumer Pulse. Retailers and e-tailers simply cannot afford to get their social media channels wrong. Brand loyalty is paramount to commercial success and growth. Having attracted consumers through a good product or service, […]