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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Aug

30th

5 Ways to Engage your Customer Support Teams

Customer support team engagement levels are high on the agenda in the customer contact industry. With happy and engaged employees providing the best levels of customer experience, and customer experience being a make or break factor for many would-be customers, can you really afford to ignore how your employees are feeling?…   Opportunities for progression […]

Aug

14th

6 Reasons you Should Consider Outsourcing your Customer Service

Customer service can make or break a brand. In this very public and social-orientated age, relationship marketing should be top of your agenda. Happy customers are ambassadors for your brand and customer service is a high-priority for customer satisfaction. Outsourcing is a great way to make sure that you get this right, right from the […]