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5 Customer Service Phrases you Should be Using

We’ve talked about which phrases to avoid, but what about the ones you should be using?   The language you choose to use when speaking to a customer makes a huge difference to their experience. In fact, authors of Words can Change your Brain, Mark Waldman and Andrew Newberg, claim that even simple words such as “no” can […]



Why you Should be Responding to Positive Reviews

Although it may sound obvious, many brands focus on the negative reviews and fail to follow-up on the positive ones. Both need to be responded to, but for different reasons… Negative reviews need to be responded to in order to repair a relationship with your customer and responding to positive reviews helps build upon an […]