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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Sep

28th

The 5 Social Media Customer Service Tips you Need to Know

In this ever-connected and vocal world, social media customer service is no longer a nice-to-have, it’s a necessity. Your competition have a social media presence, and why? Simply because that’s where their customers are; leaving reviews, opinions, praise, complaints etc. It’s standard to have a customer service presence on social media, but what sets your […]

Sep

14th

How to Talk to Frustrated Customers

Frustrated customers are frustrated for a reason, and it’s your job to help turn their negative experience in to a positive one.   As we move in to further economic uncertainty, we all feel the pinch. At times like these, customer service can make or break your brand: consumers want security and an open, honest […]