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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jul

18th

Top 5 Phone Tips for Great Customer Service

Talking over the phone is a real skill. Without speaking to an individual face-to-face, it’s easy for your message to become lost in translation. Facial expressions and gestures aid this communication, but if you’re not face-to-face with your customer, what kind of things can you do to ensure that you’re giving the right impression? Here are […]

Jul

4th

What the Game of Thrones Houses taught us about Customer Service

With the new season just around the corner, we thought we’d take a look at what the Game of Thrones Houses taught us about Customer Service…   1. Lannister   The Words: “A Lannister always pays his debts” Arguably the key to the Lannister’s success… although we’ll stick with just the positive, non-ominous stuff. The […]