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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jun

20th

Industry Spotlight: Automotive Customer Service

The automotive industry has been a-wash with advancements in technology throughout the past few years. So much so, that in the current marketplace, the quality and innovation of a car is much less of a competitive advantage than it has been in previous years. To help with this competitive differentiation, here enters customer service. Yes, […]

Jun

2nd

A Day in the Life of… Business Development, Glenn Bennett

Working in the Business Development department is challenging and exciting – not one day is the same. From developing relationships with potential new clients, to completing government tenders, or showing new clients our fantastic facilities; it’s a real difference from working as an Advisor (which I used to be).   9:00am- First things first: a […]