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Customer service can make or break any business. But how do we deliver the top-notch customer service we strive for? Well, the key is the people! Your Customer Service Team are on the frontline of customer communication, and are your brand representatives. So, in this ever-increasing world of relationship marketing, how can you be sure […]
Still trying to work out what your colleagues are talking about? Well, we’ve got some more office lingo to put on your radar… 1. On my/your Radar What it means: If something is “on your radar”, you’re letting people know you’re aware of it. If you put something on someone else’s radar, you’re making […]
You know what they always say: “the customer knows best”! So, why is customer feedback so important and what’s the best way to get it? Feedback from customers offers a number of valuable insights- all key to the improvement and growth of your brand… It Allows you to Make Improvements It’s always wise to […]
Multi-Channel Customer Service. It’s a phrase you hear all the time, but what does it actually mean? When a brand’s customer service team utilise a number of contact mediums, it’s known as multi-channel customer service/support. Multi-channel support offers a more personalised service; so that the needs of each, individual customer are catered for. The aim […]