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We’ve made our list, we’ve checked it twice. Did we use this as an excuse to watch Christmas films all day? …Yep! Here’s a few of the customer service tips we picked up from our festive favourites… 1. Seasons Greetings The way you greet your customer is their first impression, so make it a good […]
It’s that time of the year again… Christmas party season! We all want to keep our dignity (and our job) during this season, and yet, each year many office-workers fall victim to the Christmas party pandemic. Want to know how to survive? We’ve compiled a handy list of afflictions to keep an eye out for… […]
Whether you’re an employee looking to get the most out of your working environment, or an employer looking for ways to help your staff feel content and engaged, here are a few of our top tips for workplace well-being: Connect There is strong evidence to support the idea that feeling close to, and […]
It’s frequently said: employees don’t work for companies, they work for people. So, as a manager, how can you ensure that you’re doing the best job you can; supporting, encouraging and retaining those valued team members? 1. Be Straightforward Don’t withhold bad news, or attempt to spin it in a more positive light. Being […]