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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.



What Classic Christmas Films Taught us about Customer Service

We’ve made our list, we’ve checked it twice. Did we use this as an excuse to watch Christmas films all day? …Yep! Here’s a few of the customer service tips we picked up from our festive favourites…   1. Seasons Greetings The way you greet your customer is their first impression, so make it a good […]



How to Survive the Office Christmas Party Pandemic

It’s that time of the year again… Christmas party season! We all want to keep our dignity (and our job) during this season, and yet, each year many office-workers fall victim to the Christmas party pandemic. Want to know how to survive? We’ve compiled a handy list of afflictions to keep an eye out for… […]



Top Tips for Workplace Well-being

Whether you’re an employee looking to get the most out of your working environment, or an employer looking for ways to help your staff feel content and engaged, here are a few of our top tips for workplace well-being:   Connect   There is strong evidence to support the idea that feeling close to, and […]



7 Steps to becoming a Successful Manager

It’s frequently said: employees don’t work for companies, they work for people. So, as a manager, how can you ensure that you’re doing the best job you can; supporting, encouraging and retaining those valued team members?   1. Be Straightforward Don’t withhold bad news, or attempt to spin it in a more positive light. Being […]