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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.



How to Retain Employees and Avoid an Attrition Nightmare

With Halloween fast-approaching, our thoughts turned to scary scenarios and potential nightmares within the workplace… Near the top of our list was employee retention and well-being. Every business wants to hire the best staff- and keep them! The best way to do this, is to keep your employees happy; respect them, value them and listen to them. […]



A Day in the Life Of… The Campaign Mail Admin. Team!

Meet the Campaign Mail Admin Team- Post, Direct Debits, Informative Outbound calls/updates, Order processing… all by mail! 2nd Floor, at the back of the room; all blinds shut (but one), hidden behind a coded door. It’s not as quiet as it seems… It’s another day in the Mail Admin Office!   8:45am– “Two large, caramel […]