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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jul

29th

Pokemon Go Life Lessons

We’ve all heard of it by now- the global phenomenon that is Pokemon Go! With an estimated 75M downloads worldwide, it has taken the app markets by storm. But the question is, what life lessons can Pokemon Go teach us?   1.Set goals Whose dog has been walked more times in the last week than […]

Jul

20th

How to Talk to your Most Frustrated Customers

Research suggests that a customer will stay with a company despite encountering issues, but only if the issue is resolved the first time round. So! With that said, how can you keep your customer calm long enough for you to be able to deal with the problem as effectively as possible, whilst restoring your customer’s […]

Jul

13th

4 Key Tips for Social Media as a Customer Service Medium

  Create a Separation between Marketing and Help It’s always best to create separate accounts for marketing and customer service/“help”. Every business in the world will receive complaints or experience issues at some point. It’s the nature of the beast (as they say) and it’s extremely hard to prevent this from happening altogether! What you […]

Jul

6th

A Day in the Life of… I.T!

A Day in the Life of John Cockroft- I.T. Systems Administrator      Monday 27th June 2016   07:50 – Start the day with a pit stop at a well-known coffee shop for a caramel latte…   08:00 – 08:05 – Visual server room checks (daily). Results are added to our Log for compliance.   […]