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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jun

12th

Customer Service – it’s getting personal!

Personalisation is becoming a key issue in the world of customer contact – the idea that we need to speak with our customers as we would in the ‘real world’ rather than provide a generic, scripted response. If you think about it, in a face-to-face environment, people adapt the way they talk to reflect the […]