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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jun

13th

Fever Pitch: Seven things the Fifa World Cup can teach us about customer service capacity planning – Part 1

Samba, sunshine and soccer… All topics on the tips of a lot of tongues at the moment thanks to the start of the Fifa World Cup in Brazil. However, another topic which hasn’t quite made it on to BBC World News (yet?) is one of the main issues currently plaguing the minds of retail’s top […]

Jun

13th

Fever Pitch: Seven things the Fifa World Cup can teach us about customer service capacity planning – Part 2

So in part one of this blog, we talked about the first four things that the World Cup can teach us about capacity planning. Here, in part two – and after an excellent weekend of football (or not for England) – we look at the final three… 5. Changing Environment Heat exhaustion. It’s one of the […]