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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

May

13th

‘Reshore Nation’ – Five reasons why outsourcing is coming back to the UK

‘Reshoring’ has become quite a buzzword since Prime Minister David Cameron used it during a gathering of political and economic leaders in Switzerland earlier this year. The PM suggested the climate was right for the UK to become the ‘Reshore Nation’, meaning we would be pulling jobs and economic activity ‘back home’. So why are […]

May

13th

Blurred Lines: How social media is blurring the lines between retail marketing and customer service

More than half of UK consumers switched brands because of poor digital customer service, according to a recent study by Accenture’s Global Consumer Pulse. Retailers and e-tailers simply cannot afford to get their social media channels wrong. Brand loyalty is paramount to commercial success and growth. Having attracted consumers through a good product or service, […]