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Wanting to outsource your customer service, but unsure of the lingo? Take a look at our A-Z of Customer Contact Jargon… ACW (After Contact Work) Work completed by the Customer Service Advisor following customer contact- this usually involves taking notes or completing actions promised to the customer. AHT (Average Handling Time) The average […]
Although the use of social media and live chat are on the up, email customer service still remains a firm favourite with customers reaching for their laptops, phones and tablets. But, is your email customer service really up to scratch? Here’s how to help your Customer Service Team top customers’ expectations… Make it Personal […]
A Day in the Life of PA to CEO, CFO & Directors, Sharon Hilton… 5.30- Alarm goes off… jump in the shower and get ready for work. 6.15- Check that hubby has gotten up for work and head downstairs to […]
Customer service can make or break any business. But how do we deliver the top-notch customer service we strive for? Well, the key is the people! Your Customer Service Team are on the frontline of customer communication, and are your brand representatives. So, in this ever-increasing world of relationship marketing, how can you be sure […]
Still trying to work out what your colleagues are talking about? Well, we’ve got some more office lingo to put on your radar… 1. On my/your Radar What it means: If something is “on your radar”, you’re letting people know you’re aware of it. If you put something on someone else’s radar, you’re making […]