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We’ve all been there: we’re stuck without our delivery/ the tickets for that special event haven’t arrived/ our takeaway is well past its delivery time/ the fridge is on the blink. These things always seem to happen at exactly the wrong time and through no fault of our own… So, what’s the first thing we […]
Whether you work in customer contact or not, every employee needs customer service skills. For those in a more traditional customer service role, interactions with your customers may be face-to-face. For employees in other roles, ‘customers’ may be colleagues; or perhaps the Board and the overall business (success of the organisation). Either way, you’ll find […]
Talking over the phone is a real skill. Without speaking to an individual face-to-face, it’s easy for your message to become lost in translation. Facial expressions and gestures aid this communication, but if you’re not face-to-face with your customer, what kind of things can you do to ensure that you’re giving the right impression? Here are […]
With the new season just around the corner, we thought we’d take a look at what the Game of Thrones Houses taught us about Customer Service… 1. Lannister The Words: “A Lannister always pays his debts” Arguably the key to the Lannister’s success… although we’ll stick with just the positive, non-ominous stuff. The […]
The automotive industry has been a-wash with advancements in technology throughout the past few years. So much so, that in the current marketplace, the quality and innovation of a car is much less of a competitive advantage than it has been in previous years. To help with this competitive differentiation, here enters customer service. Yes, […]