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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Aug

15th

How to Say Sorry to Your Customers (and mean it)

We’ve all been there: we’re stuck without our delivery/ the tickets for that special event haven’t arrived/ our takeaway is well past its delivery time/ the fridge is on the blink. These things always seem to happen at exactly the wrong time and through no fault of our own… So, what’s the first thing we […]

Aug

3rd

The Top 5 Customer Service Skills Every Employee Needs

Whether you work in customer contact or not, every employee needs customer service skills. For those in a more traditional customer service role, interactions with your customers may be face-to-face. For employees in other roles, ‘customers’ may be colleagues; or perhaps the Board and the overall business (success of the organisation). Either way, you’ll find […]

Jul

18th

Top 5 Phone Tips for Great Customer Service

Talking over the phone is a real skill. Without speaking to an individual face-to-face, it’s easy for your message to become lost in translation. Facial expressions and gestures aid this communication, but if you’re not face-to-face with your customer, what kind of things can you do to ensure that you’re giving the right impression? Here are […]

Jul

4th

What the Game of Thrones Houses taught us about Customer Service

With the new season just around the corner, we thought we’d take a look at what the Game of Thrones Houses taught us about Customer Service…   1. Lannister   The Words: “A Lannister always pays his debts” Arguably the key to the Lannister’s success… although we’ll stick with just the positive, non-ominous stuff. The […]

Jun

20th

Industry Spotlight: Automotive Customer Service

The automotive industry has been a-wash with advancements in technology throughout the past few years. So much so, that in the current marketplace, the quality and innovation of a car is much less of a competitive advantage than it has been in previous years. To help with this competitive differentiation, here enters customer service. Yes, […]

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