Welcome to our blog

This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jul

18th

Top 5 Phone Tips for Great Customer Service

Talking over the phone is a real skill. Without speaking to an individual face-to-face, it’s easy for your message to become lost in translation. Facial expressions and gestures aid this communication, but if you’re not face-to-face with your customer, what kind of things can you do to ensure that you’re giving the right impression? Here are […]

Jul

4th

What the Game of Thrones Houses taught us about Customer Service

With the new season just around the corner, we thought we’d take a look at what the Game of Thrones Houses taught us about Customer Service…   1. Lannister   The Words: “A Lannister always pays his debts” Arguably the key to the Lannister’s success… although we’ll stick with just the positive, non-ominous stuff. The […]

Jun

20th

Industry Spotlight: Automotive Customer Service

The automotive industry has been a-wash with advancements in technology throughout the past few years. So much so, that in the current marketplace, the quality and innovation of a car is much less of a competitive advantage than it has been in previous years. To help with this competitive differentiation, here enters customer service. Yes, […]

Jun

2nd

A Day in the Life of… Business Development, Glenn Bennett

Working in the Business Development department is challenging and exciting – not one day is the same. From developing relationships with potential new clients, to completing government tenders, or showing new clients our fantastic facilities; it’s a real difference from working as an Advisor (which I used to be).   9:00am- First things first: a […]

May

17th

How to Prevent your Customers from Breaking-up with you

Loyal customers are the back-bone of every business. Sure, bringing in new customers is important, but by retaining customers you can expect a lot…. With a 5% increase in customer retention, comes a potential increase in profitability of up to 75% (Bain & Co.). So, how do you prevent your customers from breaking up with […]

1 2 3 11