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Your customers are important. In a world of social media and review sites, customer service and experience is a huge deciding factor for consumers choosing brands to trust. So, what are the things you need to ask to be sure you’re hiring the right people to look after your customers? … 1. Why? The […]
In this ever-connected and vocal world, social media customer service is no longer a nice-to-have, it’s a necessity. Your competition have a social media presence, and why? Simply because that’s where their customers are; leaving reviews, opinions, praise, complaints etc. It’s standard to have a customer service presence on social media, but what sets your […]
Frustrated customers are frustrated for a reason, and it’s your job to help turn their negative experience in to a positive one. As we move in to further economic uncertainty, we all feel the pinch. At times like these, customer service can make or break your brand: consumers want security and an open, honest […]
This week, we came across a definition for Customer Service: “The assistance and advice provided by a company to those people who buy or use its products or services.” For a general jyst, this does the job. For the customer service world, though, we think this definition may be a little detached and- […]
We’ve all been there: we’re stuck without our delivery/ the tickets for that special event haven’t arrived/ our takeaway is well past its delivery time/ the fridge is on the blink. These things always seem to happen at exactly the wrong time and through no fault of our own… So, what’s the first thing we […]