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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jun

2nd

A Day in the Life of… Business Development, Glenn Bennett

Working in the Business Development department is challenging and exciting – not one day is the same. From developing relationships with potential new clients, to completing government tenders, or showing new clients our fantastic facilities; it’s a real difference from working as an Advisor (which I used to be).   9:00am- First things first: a […]

May

9th

A Day in the Life of… A Learning & Development Trainer

The Contact Company Learning & Development Trainer, Phil Churchill, tells us what he gets up to on an average day…   08:00– Arrive at work. After all, apparently 80% of success is showing up! (Woody Allen). 8:30– Check through my emails and take a look at my calendar to make sure everything is where it […]

Apr

27th

A Day in the Life of… A Customer Service Advisor

Ever wondered what The Contact Company’s Customer Service Advisors get up to on a daily basis? …   08:00– Wake up and roll out of bed! Today’s shift is 10:00-19:00, so I’ve got plenty of time to get ready. 09:10– Leave the house to catch the bus. I catch-up with friends in the group chat […]

Mar

3rd

A Day in the Life of…a PA

A Day in the Life of PA to CEO, CFO & Directors, Sharon Hilton…   5.30-                Alarm goes off… jump in the shower and get ready for work. 6.15-                Check that hubby has gotten up for work and head downstairs to […]

Feb

24th

5 Key Traits of a Great Customer Service Advisor

Customer service can make or break any business. But how do we deliver the top-notch customer service we strive for? Well, the key is the people! Your Customer Service Team are on the frontline of customer communication, and are your brand representatives. So, in this ever-increasing world of relationship marketing, how can you be sure […]

Feb

17th

Office Lingo 101- Part 2

Still trying to work out what your colleagues are talking about? Well, we’ve got some more office lingo to put on your radar…   1. On my/your Radar What it means: If something is “on your radar”, you’re letting people know you’re aware of it. If you put something on someone else’s radar, you’re making […]

Jan

27th

10 Things Successful Employees Do

 What is it that sets successful employees apart from the rest? How did they manage to bag their dream job? Well, we’ll let you in on a few of their most simple tricks…   They Turn-up on Time Showing-up on time is a key trait of a responsible employee. If you progress, there may be […]

Jan

20th

A Day in the Life of… HR

Human Resources Adviser, Sam Bramhall, talks us through a day in the HR department…   6.00 – Thursday morning- gym is the first stop. 7.45 – Hit the showers, have some breakfast, get to work… 8.15 – Starting the day at Kingsgate today. Our job is to ensure that the employer/employee relationship is working well. […]

Dec

16th

How to Survive the Office Christmas Party Pandemic

It’s that time of the year again… Christmas Party season! We all want to keep our dignity (and our job) during this season and, yet, each year many office-workers fall victim to various office Christmas party afflictions. Want to know how to survive? We’ve got you covered…   The “One-too-many Mulled Wines” The Symptoms: Severe […]

Dec

9th

Top Tips for Workplace Well-being

Whether you’re an employee looking to get the most out of your working environment, or an employer looking for ways to help your staff feel content and engaged, here are a few of our top tips for workplace well-being:   Connect   There is strong evidence to support the idea that feeling close to, and […]