Welcome to our blog

This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Dec

16th

How to Survive the Office Christmas Party Pandemic

It’s that time of the year again… Christmas Party season! We all want to keep our dignity (and our job) during this season and, yet, each year many office-workers fall victim to various office Christmas party afflictions. Want to know how to survive? We’ve got you covered…   The “One-too-many Mulled Wines” The Symptoms: Severe […]

Dec

9th

Top Tips for Workplace Well-being

Whether you’re an employee looking to get the most out of your working environment, or an employer looking for ways to help your staff feel content and engaged, here are a few of our top tips for workplace well-being:   Connect   There is strong evidence to support the idea that feeling close to, and […]

Oct

28th

How to Retain Employees and Avoid an Attrition Nightmare

With Halloween fast-approaching, our thoughts turned to scary scenarios and potential nightmares within the workplace… Near the top of our list was employee retention and well-being. Every business wants to hire the best staff- and keep them! The best way to do this, is to keep your employees happy; respect them, value them and listen to them. […]

Sep

30th

That Call- An Opportunity to Grow

We’ve all experienced it: the day’s been going well and then you get THAT call. The customer is not happy; in fact, they’re enraged. They haven’t received the service they expected and they want to unleash their fury in a verbal assault on the poor, unsuspecting soul who picked up the call- namely you. In […]

Sep

23rd

8 Ways to Make the Most of your Weekend

If you work Monday-Friday, the weekend should be a time to relax and unwind after the working week, whilst preparing yourself for the week ahead. Despite this, many UK workers find it hard to switch off and make the most of their time. Luckily, we’ve compiled a list of ways you can do just that…   […]

Sep

15th

Office Lingo 101

Feeling out of touch with the office lingo? Don’t worry, we’ll translate…   C.O.P What it means: Close of Play How to use it: “I’ll email those figures over to you before C.O.P today.” How not to use it: “I’ll email those figures over before C.O.P…because I’m the number police… I’m on the case.” *insert awkward chuckle*. Why [&helli

Aug

10th

Customer Service: 6 things you may be doing wrong

The world of Customer Service is constantly moving and evolving, but even so, there are standards and pillars of success that remain the same. Here are the 6 things you may be doing wrong. Are you guilty of any of these Customer Service blunders? If so, don’t panic, we’ll have you sorted in no time… […]

Jul

29th

Pokemon Go Life Lessons

We’ve all heard of it by now- the global phenomenon that is Pokemon Go! With an estimated 75M downloads worldwide, it has taken the app markets by storm. But the question is, what life lessons can Pokemon Go teach us?   1.Set goals Whose dog has been walked more times in the last week than […]

Jun

30th

What Game of Thrones can teach us about Employee Engagement

Statistics show that after approximately two years, employees may begin to feel alienated or disengaged in their job role. Every business wants to seek out- and keep- the best talent. So, the big question is: how can you prevent it from getting to this stage in the first place? Well, we’ve got a few tips […]