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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jan

4th

A Day in the Life of… a Work-Based Apprenticeships and Learning Coordinator

The Contact Company Work-based Apprenticeships and Learning Coordinator, Stuart Lindsay, tells us what he gets up to on a day-to-day basis…   5:45am Up for work, showered, then down to let the dog out. I grab a cuppa’ and toast, then it’s on the train to work. 7:20am I arrive at work and pop in […]

Oct

10th

How to Hire the Right Customer Service Employees

Your customers are important. In a world of social media and review sites, customer service and experience is a huge deciding factor for consumers choosing brands to trust. So, what are the things you need to ask to be sure you’re hiring the right people to look after your customers? …   1. Why? The […]

Aug

3rd

The Top 5 Customer Service Skills Every Employee Needs

Whether you work in customer contact or not, every employee needs customer service skills. For those in a more traditional customer service role, interactions with your customers may be face-to-face. For employees in other roles, ‘customers’ may be colleagues; or perhaps the Board and the overall business (success of the organisation). Either way, you’ll find […]

Jun

2nd

A Day in the Life of… Business Development, Glenn Bennett

Working in the Business Development department is challenging and exciting – not one day is the same. From developing relationships with potential new clients, to completing government tenders, or showing new clients our fantastic facilities; it’s a real difference from working as an Advisor (which I used to be).   9:00am- First things first: a […]

Apr

27th

A Day in the Life of… A Customer Service Advisor

Ever wondered what The Contact Company’s Customer Service Advisors get up to on a daily basis? …   08:00– Wake up and roll out of bed. Today’s shift is 10:00-19:00, so I’ve got plenty of time to get ready. 09:10– Leave the house to catch the bus. I catch-up with friends in the group chat […]

Mar

3rd

A Day in the Life of…a PA

A Day in the Life of PA to CEO, CFO & Directors, Sharon Hilton…   5.30-                Alarm goes off… jump in the shower and get ready for work. 6.15-                Check that hubby has gotten up for work and head downstairs to […]

Feb

24th

5 Key Traits of a Great Customer Service Advisor

Customer service can make or break any business. But how do we deliver the top-notch customer service we strive for? Well, the key is the people! Your Customer Service Team are on the frontline of customer communication, and are your brand representatives. So, in this ever-increasing world of relationship marketing, how can you be sure […]

Feb

17th

Office Lingo 101- Part 2

Still trying to work out what your colleagues are talking about? Well, we’ve got some more office lingo to put on your radar…   1. On my/your Radar What it means: If something is “on your radar”, you’re letting people know you’re aware of it. If you put something on someone else’s radar, you’re making […]

Jan

20th

A Day in the Life of… HR

Human Resources Adviser, Sam Bramhall, talks us through a day in the HR department…   6.00 – Thursday morning- gym is the first stop. 7.45 – Hit the showers, have some breakfast, get to work… 8.15 – Starting the day at Kingsgate today. Our job is to ensure that the employer/employee relationship is working well. […]

Dec

16th

How to Survive the Office Christmas Party Pandemic

It’s that time of the year again… Christmas party season! We all want to keep our dignity (and our job) during this season, and yet, each year many office-workers fall victim to the Christmas party pandemic. Want to know how to survive? We’ve compiled a handy list of afflictions to keep an eye out for… […]

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