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This blog provides a platform for us to discuss how our industry works, to share insight, case studies and real-life examples on customer service management. Subscribe below to receive our latest blog posts.

Jan

4th

A Day in the Life of… a Work-Based Apprenticeships and Learning Coordinator

The Contact Company Work-based Apprenticeships and Learning Coordinator, Stuart Lindsay, tells us what he gets up to on a day-to-day basis…   5:45am Up for work, showered, then down to let the dog out. I grab a cuppa’ and toast, then it’s on the train to work. 7:20am I arrive at work and pop in […]

Aug

3rd

The Top 5 Customer Service Skills Every Employee Needs

Whether you work in customer contact or not, every employee needs customer service skills. For those in a more traditional customer service role, interactions with your customers may be face-to-face. For employees in other roles, ‘customers’ may be colleagues; or perhaps the Board and the overall business (success of the organisation). Either way, you’ll find […]

Jun

2nd

A Day in the Life of… Business Development, Glenn Bennett

Working in the Business Development department is challenging and exciting – not one day is the same. From developing relationships with potential new clients, to completing government tenders, or showing new clients our fantastic facilities; it’s a real difference from working as an Advisor (which I used to be).   9:00am- First things first: a […]

Feb

24th

5 Key Traits of a Great Customer Service Advisor

Customer service can make or break any business. But how do we deliver the top-notch customer service we strive for? Well, the key is the people! Your Customer Service Team are on the frontline of customer communication, and are your brand representatives. So, in this ever-increasing world of relationship marketing, how can you be sure […]

Feb

17th

Office Lingo 101- Part 2

Still trying to work out what your colleagues are talking about? Well, we’ve got some more office lingo to put on your radar…   1. On my/your Radar What it means: If something is “on your radar”, you’re letting people know you’re aware of it. If you put something on someone else’s radar, you’re making […]

Jan

20th

A Day in the Life of… HR

Human Resources Adviser, Sam Bramhall, talks us through a day in the HR department…   6.00 – Thursday morning- gym is the first stop. 7.45 – Hit the showers, have some breakfast, get to work… 8.15 – Starting the day at Kingsgate today. Our job is to ensure that the employer/employee relationship is working well. […]

Dec

16th

How to Survive the Office Christmas Party Pandemic

It’s that time of the year again… Christmas party season! We all want to keep our dignity (and our job) during this season, and yet, each year many office-workers fall victim to the Christmas party pandemic. Want to know how to survive? We’ve compiled a handy list of afflictions to keep an eye out for… […]

Dec

2nd

7 Steps to becoming a Successful Manager

It’s frequently said: employees don’t work for companies, they work for people. So, as a manager, how can you ensure that you’re doing the best job you can; supporting, encouraging and retaining those valued team members?   1. Be Straightforward Don’t withhold bad news, or attempt to spin it in a more positive light. Being […]

Nov

25th

Role Profile: Customer Service Advisor

The role of the Customer Service Advisor has changed throughout the past few years. Long gone are the days where an Advisor would answer calls only to help place orders, or to direct customers towards other customer service methods, with scripted responses. Now, Customer Service Advisors are expected to perform a number of different duties, […]

Oct

28th

How to Retain Employees and Avoid an Attrition Nightmare

With Halloween fast-approaching, our thoughts turned to scary scenarios and potential nightmares within the workplace… Near the top of our list was employee retention and well-being. Every business wants to hire the best staff- and keep them! The best way to do this, is to keep your employees happy; respect them, value them and listen to them. […]